Topic: Mail instances not showing
no photo
Sun 12/29/19 01:53 PM
Edited by JW457 on Sun 12/29/19 01:56 PM
Hello...I have so far not had trouble with the messaging function on here...
However, today I sent 2x messages to a user (won't say whom here), and neither of them appeared in my 'Mail' view for that person. So at this stage, I don't know (a) whether the mail actually 'went through', and (b) whether something may be wrong with the intended recipient's messaging/profile.

If you look at my 'Mail' view - that email will be my last/most recent one sent.

To be clear - the last email can be seen in the 'high level' view, but if one were to click on that visible instance, then it does not show in the 2nd-dary view.

If you need more detail (ie., user 'handle', etc., I will check back onto you later today.

NB - I am a computer systems engineer, so it's not my imagination; there is something wrong here...perhaps in the components I've already fielded above.

Regs,
JW457 (Jim)

soufiehere's photo
Sun 12/29/19 01:55 PM
Sounds like the mail might have gone to a
deactivated user, have you checked their
accounts to see?

no photo
Sun 12/29/19 01:57 PM
Edited by JW457 on Sun 12/29/19 01:58 PM
Yep; this user (now that I have your attention) is 'payal'...I went to the profile (sent both messages from there!), and not deactivated / I can access it (ie., not blocked). Those are basic thimgs; I think you have some gremlin in there. ;]

I have to scoot for now, but I will check back a bit later. Good luck with the diagnosing.