Topic: need help...
yellowrose10's photo
Mon 11/16/09 03:38 PM
because my computer is about to go flying through a window.

when my computer restarted last night, it did the Microsoft disk check (if any one understands what I mean) It did something I have never seen before. I can't remember what it said but it was something about my security not being secured and secured it through the program. it did this on a lot of my files

Now my task bar is gone, even when I get a task bar I can minimize programs because they close out instead. My yahoo is acting up...I can type in the box but the out going and in coming messages don't show up in the chat box. I have found out that some of my windows programs (such as windows installer) aren't installed properly.

How can I fix this??? is there a Microsoft link that will search my computer for errors and fix them?

I'm not computer savvy so I don't know if this makes any sense

OH...and I can copy things but not paste them

Jill298's photo
Mon 11/16/09 03:40 PM
I would do a system restore to a previous date. Start with that...

Jill298's photo
Mon 11/16/09 03:41 PM
should be in Start, programs, accessories, system tools, system restore.

yellowrose10's photo
Mon 11/16/09 03:43 PM
we have tried to restore and it won't let us. My tool bar is gone AGAIN and I'm having trouble getting it back to go into anything. Because of this...my Norton security is gone frustrated frustrated frustrated

we have tried to restore and look for back ups everything...

I'm thinking the windows is messed up and needs to be fixed...just not sure how to repair it

Sneaksintoyourheart's photo
Mon 11/16/09 03:43 PM
go to safe mode an restart in that if you can that should help

Jill298's photo
Mon 11/16/09 03:44 PM

go to safe mode an restart in that if you can that should help
yea that was gonna be my suggestion.

Sneaksintoyourheart's photo
Mon 11/16/09 03:44 PM
if its xp then u can go to previous date to where it remember settings

HuckleberryFinn's photo
Mon 11/16/09 04:18 PM
ut oh, may be a virus that someone sent around, if it is indeed from microsoft, then it probably backed up your system, restart your computer in safe mode and go to help to find back up files, if that doesn't work you have two choices, get a tech to look at it, or re format your hard drive and start anew... that sucks

Jill298's photo
Mon 11/16/09 04:27 PM
sorry sweety it's not sounding to good... frown

Homesteader2's photo
Mon 11/16/09 04:41 PM
Here is the site for Microsoft support center for programs and upgrades. http://support.microsoft.com/ Good luck Yellowrose

evi_in_orleans's photo
Mon 11/16/09 04:45 PM
Have you tried to get your task bar back restarting explorer?

Press CTRL ALT DELETE and select Task Manager from menu. (that works for all Windows OS the same)

In Task Manager go to Processes Tab. Find Process explorer.exe (if it's running kill it --> right click -- end process)

Select File menu from main menu (still in task manager) and select New task (Run)

Type Explorer in the text field.

You might get your task bar back that way and will be able to try other things.


If not then your machine needs backup as was suggested before. (Could be the conficker virus which has been out since April.)

yellowrose10's photo
Mon 11/16/09 07:48 PM
thanks guys...looks like I will have to start over from scratchfrustrated

But luckily there are laptops I can borrow for now

no photo
Fri 11/20/09 02:00 AM
Edited by ReadyF0rM0re on Fri 11/20/09 02:02 AM

thanks guys...looks like I will have to start over from scratchfrustrated

But luckily there are laptops I can borrow for now


Sounds like a virus...
when you could last see your taskbar, do you know if your machine was up to date on virus definitions?

Windows system restore sucks, so i wouldn't worry to much about trying that. What most people do not realize is that system restore is stored in your registry and not locked, it has the same rights as the signed on user, so if you use your machine and are a system administrator, which most people are, you will infect the store that holds system restore the moment your machine becomes infected. This means that if you try to do a recovery, you just go back to a previous date, but still retain the same virus but in a dormant state. To anyone on here, i would just shut off system restore, it takes more system resources to run, and is not that great, unless you use Vista, or windows 7, as they fixed this in those Os's.

their was a virus that went around, that causes you to loose your system restore, your taskbar, and your ability to run certain applications, it will remove your AV from running..

Now depending on what you want to do, depends on if you want help..
1. you can do a reformat, bring it back to factory default, this would most likely be the least frustrating for you, but honestly you may infect your new format if you copy over files, the virus that i think you have stems from MP3, M4A, or M4V file formats, it can also come from infected Flash. If you have the Media format version, once you copy files to the external drive you will infect your new machine once you plug it in, wasting your time..
2. Fixing your current machine.
Boot, CNTRL+ALT+DEL, open task manager...
in task manager, choose file, run
In run type in Http://www.malwarebytes.org
download Malwarebytes
Save as, save to a location that is easy, say C:
Once it is completed,
From task manager click on File, Run
Type in C:
Press OK
Doubleclick on Mbam.exe
Install Malwarebytes (if you cant, make sure you take notice to what the error is, as this will help troubleshoot)
Once it is installed, you can try to update it, but if it fails, its OK, it should still work with its older Definitions..
If it installs and you cannot find it to run it..
From task manager
Choose File
Choose Run
Type in CMD
Click OK
In a Black Dos box that pops up..
type in this exactly..
"C:\Program Files\Malwarebytes' Anti-Malware"\mbam.exe/quickscan
(Include Quotes, press enter when completely typed in, it will run the scan)
Hope this helps...
If the Scan comes back clean let me know, i will walk you though other options..

Microsoft Certified Systems Engineer