Hey ya'll....

I think my biggest pet peave is rude customer service. I can't stand it when an employee acts like he/she is doing me a favor by just doing what they are getting paid to do....especially since in a round about way, I'm the one paying them.

I usually just ignore the behavoir but decided to "fight" back this weekend.

My daughter and I stopped into a fast food place mid-afternoon for a quick snack. It wasn't busy at all at that time of day.

I placed my order and waited patiently for it to be up while chatting with my daughter about movie plans.

A guy came to the counter, kind of tossed my tray of food towards me and said "You're lucky to even get this."

"Lucky??" I said, surprised and confused.

"Yea. You're lucky. I get off in 4 minutes I should have just waited for the next shift to come in to make your food."

I was still surprised but tried to stay calm....I responded..."I'm not lucky to get my food. I PAID for it."

He couldn't let things go....He leaned closer towards me at the counter and snottily responded....."No, you ARE lucky. And you are lucky if I didn't spit in it."

I had enough. I calmly took the whole tray of food (ice cream...large drinks....baked potatoe) and pushed it off the other side of the counter. It fell all over him and the floor.
It was his turn to be surprised as I replied "I guess I'm lucky that I'M not going to have to clean that up." I turned around and left.

My order was replaced at another establishment nearby and the district supervisor was notified.

Now my question.....

How have you reacted towards poor service? Any good stories?

Yes I have, I call the Better Business Bereau and tell everyone I know, word of mouth is the BEST or WORST advertisment a business can get!!!

OMG!! what a JERK!! he's lucky you didn't shove it down his throat!!

I haven't really had any bad experiences like that--mine have only been at the grocery store! standing in line for ever--while my ice cream melts--only to see the extra cashiers chatting about their weekend and bad dates!

shoot you did what any other person would do ... i would of picked it up and threw it at his face.....


once i almost urinated in a cup and threw it at a cashier
because they gave me lip ....if anything i should of told her she was lucky ..lol !!!!!!


i would of told the kid if he had studied in school like other normal kids he wouldnt be there serving food....

I once gave a mc donalds an upper decker

hahahaha.. he'll be "lucky" if he has a job tomorrow!! Good for you girl ^5. That was very rude and uncalled for by him, what is WRONG with people these days??

Actually he should have considered himself the "lucky" one for even having a JOB, with today's economy people are fighting to get just about anything.

Which store was it ? I'm going to be down there visiting friends so I can avoid it.

Yup, but not like that, that was classic, Bravo

Manager, please!!! But, then, I've also had rude managers.

Oh, I call them on that when they do that, sorry, job comes first.

ive been on the other side of this many times for about 11 years but it is always the customer who is rude..why do people go out to eat if they are miserable to begin with

he should not have done what he did and i am not saying it is right
but wasnt there a manager or someone who could have done something about it?

Yes Mikey....in theory that sounds like the way to handle things but I don't think bad word of mouth really hurts the bigger franchises like McDonalds, Wendys....etc. Unfortuantly, it seems these are the types of places where you are more than likely to get the rude service.....

and when is the last time you have checked the B.B.B before you have walked into one of them?

Oh I forgot that part of the story.....

The Manager on Duty was standing 5 ft away. It was obvious the store manager wasn't in. The M.O.D looked uncomfortable but said nothing.

NO SOUP FOR YOU!

most hire summer kids to that just dont give a f*ck either weither they keep their job or not
thats where beating the parents come into play but thats a different topic

that is true!! Maybe write a letter or call the franchises head oofice, alot of times they will send u a coupon for free food when the service is bad!!!

Somebody's parent forgot to teach manners.
Needs a good old trip to the wood shed, talking to a lady like that.

Way to go.

Long story short - went to a J.B.'s one morning for a Birthday Brunch for several in the family. It took 30 minutes to get our coffee and another 30 to get order taken. And another 20 to get our food. And they refused to break up the ticket.

Was so POed that I looked up the district manager's e-mail and short off a very heated note. Pointing out that we were locals and that three of us were local teachers, one was a sheriff's deputy, and one worked in mental health. And that we were capable of remembering what we had for brunch. Also pointed out that we had told two groups of friends - one group of 8 that has just sat down and another group of 12 coming in about the rotten service and they ALL LEFT.

He apologized and offered to send me coupons for free meals. Told him NO WAY. Neither I nor any friends I talked with would be entering JB's doors. (There are over 800 teachers in the district and we do stick together.)

why does it matter what job you have?? whether you have a job or not, the service should be the same. i dont know why you thought pointing out your job, would make any difference??