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| Topic: Retaliating against rude customer service | |
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Bad service gets talked about & word of mouth touches more than we realize.
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Bad service gets talked about & word of mouth touches more than we realize. i agree. but whats your job got to do with it?? 
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I think the point was that the person worked in such a capacity that they knew a lot of people and could and would put the word out easily. Bad word of mouth works wonders, especially in a smaller town or for a non-chain type establishment.
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Believe me working for a newpaper, word gets around VERY quickly about where is or isnt a good place to eat, we have 400 employees here and it doesnt take long for bad service or food to make its circuit!!!
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Edited by
debbie1980
on
Mon 06/16/08 09:48 AM
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I think the point was that the person worked in such a capacity that they knew a lot of people and could and would put the word out easily. Bad word of mouth works wonders, especially in a smaller town or for a non-chain type establishment. 800 teachers in a smaller town???
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Bad service gets talked about & word of mouth touches more than we realize. i agree. but whats your job got to do with it?? it shouldn't at all. People should get the same level of service regardless of income/background etc. Now if the customer believes they get special service because of their industry they are in fact a jackass. |
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Way to go. Long story short - went to a J.B.'s one morning for a Birthday Brunch for several in the family. It took 30 minutes to get our coffee and another 30 to get order taken. And another 20 to get our food. And they refused to break up the ticket. Was so POed that I looked up the district manager's e-mail and short off a very heated note. Pointing out that we were locals and that three of us were local teachers, one was a sheriff's deputy, and one worked in mental health. And that we were capable of remembering what we had for brunch. Also pointed out that we had told two groups of friends - one group of 8 that has just sat down and another group of 12 coming in about the rotten service and they ALL LEFT. He apologized and offered to send me coupons for free meals. Told him NO WAY. Neither I nor any friends I talked with would be entering JB's doors. (There are over 800 teachers in the district and we do stick together.) why does it matter what job you have?? whether you have a job or not, the service should be the same. i dont know why you thought pointing out your job, would make any difference?? Because the cashier comment was "only the waitress knows for sure who had what." Because of their rotten service few locals go there anymore. Tourist would shrug it off. Locals remember.
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hAHA good one!!! Love it!!! It should have been on youtube!!!
 
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Hey ya'll.... I think my biggest pet peave is rude customer service. I can't stand it when an employee acts like he/she is doing me a favor by just doing what they are getting paid to do....especially since in a round about way, I'm the one paying them. I usually just ignore the behavoir but decided to "fight" back this weekend. My daughter and I stopped into a fast food place mid-afternoon for a quick snack. It wasn't busy at all at that time of day. I placed my order and waited patiently for it to be up while chatting with my daughter about movie plans. A guy came to the counter, kind of tossed my tray of food towards me and said "You're lucky to even get this." "Lucky??" I said, surprised and confused. "Yea. You're lucky. I get off in 4 minutes I should have just waited for the next shift to come in to make your food." I was still surprised but tried to stay calm....I responded..."I'm not lucky to get my food. I PAID for it." He couldn't let things go....He leaned closer towards me at the counter and snottily responded....."No, you ARE lucky. And you are lucky if I didn't spit in it." I had enough. I calmly took the whole tray of food (ice cream...large drinks....baked potatoe) and pushed it off the other side of the counter. It fell all over him and the floor. It was his turn to be surprised as I replied "I guess I'm lucky that I'M not going to have to clean that up." I turned around and left. My order was replaced at another establishment nearby and the district supervisor was notified. Now my question..... How have you reacted towards poor service? Any good stories? good for you! i hope he got fired too!
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Way to go. Long story short - went to a J.B.'s one morning for a Birthday Brunch for several in the family. It took 30 minutes to get our coffee and another 30 to get order taken. And another 20 to get our food. And they refused to break up the ticket. Was so POed that I looked up the district manager's e-mail and short off a very heated note. Pointing out that we were locals and that three of us were local teachers, one was a sheriff's deputy, and one worked in mental health. And that we were capable of remembering what we had for brunch. Also pointed out that we had told two groups of friends - one group of 8 that has just sat down and another group of 12 coming in about the rotten service and they ALL LEFT. He apologized and offered to send me coupons for free meals. Told him NO WAY. Neither I nor any friends I talked with would be entering JB's doors. (There are over 800 teachers in the district and we do stick together.) why does it matter what job you have?? whether you have a job or not, the service should be the same. i dont know why you thought pointing out your job, would make any difference?? His point is he has alot of contact with alot of people and word of mouth can make or break a restaraunt. |
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Bad service gets talked about & word of mouth touches more than we realize. i agree. but whats your job got to do with it?? it shouldn't at all. People should get the same level of service regardless of income/background etc. Now if the customer believes they get special service because of their industry they are in fact a jackass. exactly, this is what im saying. |
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