It was reported by Lou Dobbs that the CEO of AT&T was quoted as saying that his company has outsourced customer service jobs to India. This was due to the lack of unqualified people in the US without high school diplomas. Personally, when my contract is up with his company, I will seek a new carrier for cell phone needs. What say you?

It appears the high school graduation rate in the US is about 80%.

Interesting how that on thier website under the job requirements for that position a high school diploma isn't mentioned as a requirement.

I wish there was some way of punishing these companys that outsource the jobs. They are traitors. It seems that all most americans care about now is money and dont give a damn about their countrymen.

So the people of India receive a better education than those in the US?

a lot of countries have a better education system then we do. at least threw high school anyway. but still you would think these companies would be a little more patriotic then they are. their so quick to turn to overseas companies for everything, it really is disturbing at time.......

i was wondering when i called att both times i couldnt understand what the h@@l either one was saying..lol

I think the guys a weasel! No way do they receive a better education, they just get paid peanuts.

I realize that a lot of countries have a better education system than the US but I didn't realize that India was one of them....

From UNICEF:

WORLD EDUCATION RANKINGS
UNICEF rankings of educational systems in the world's richest countries, indicating the percentage of 14 and 15 year olds scoring below a minimum level in literacy, math and science.


1. South Korea 1.4 percent
2. Japan 2.2
3. Finland 4.4
4. Canada 5
5. Australia 6.2
6. Austria 8.2
7. Britain 9.4
8. Ireland 10.2
9. Sweden 10.8
10. Czech Republic 12.2
- (tie) New Zealand 12.2
12. France 12.6
13. Switzerland 13
14. Belgium 14
- (tie) Iceland 14
16. Hungary 14.2
- (tie) Norway 14.2

18. United States 16.2


19. Germany 17
- (tie) Denmark 17
21. Spain 18.6
22. Italy 20.2
23. Greece 23.2
24. Portugal 23.6

It's not necessarily that the people in India are better educated, but rather a cheaper commodity with all things being equal. Changing carriers will not necessarily improve your cell phone service. That is a product of domestic network quality.
Moreover, outsourcing is not limited to customer service and manufacturing. It's being done with engineers, accountants...
you name it. You get the same quality on an overall scale for half the expense.
By the way the overall US graduation rate is about 65%.

What was reported by Lou Dobbs is very old news. Now keep in mind AT&T does not outsource jobs to India. Not even one! It's called "offshoring" jobs to India. Through offshoring they have replaced tens of thousands of American jobs.

They also "outsource" jobs. Again thousands of contracted foreigners are right here with green cards replacing as many American AT&T jobs. Stand outside any American AT&T office at the end of a workday and count the number of American employees you see versus the number of East Indians. It's scary because the numbers are near equal!

AT&T is hardly the only company doing this. All of the major U.S. based corporations are. There are no laws to stop them and unions have become so weak, that they are powerless to do anything about it.

Lack of literate Americans? That's a joke and we all know it! How educated do you think East Indians are? The real incentive is cheap labor. American coutries are attracted to overseas labor for two big reasons, the pay is much less and they do not have to provide health care as these other countries have national health care systems, not ones that the companies have to pay for.

How about this if you think AT&T is bad. I got a few calls recently from my credit card company, Capital One. Each ofthese calls were from East Indians (with assigned American names like "Sean" or "Mary") asking me if I would like more of
Capital One services. I asked them to identify my account before I said I would discuss anything with them. Each gave me my social security number! How about that! Capital One is freely allowing there offshore people in East India with our very sensitive personal information! Talk about the potential for credit card fraud and invasion of your privacy by people of other countries!

So, "What's in you wallet"?

FYI, here's something else to turn your stomach. We educate foreigners here by giving them full access to not only our schools but also our student assistance programs. YES, they even get Pell Grants (free governement cash for tuition with no pay back). So, YOU are paying your tax dollars so you can educate the foreigners who replace us!

they weren't talking quality, more like considering the welfare of countrymen.

and by the way the iec-nesc lists the 2007 overall graduation rate at being 77.6% in the us.

in all fairness here you can't accurately judge who is american and who isn't by siting outside at&t and looking at the color of people's skin. secondly as long as their here legally, who cares if they get an education and a job? thats why they come here. now your just being prejudice here. it's one thing to complain about them sending jobs overseas to get a cheap labor rate but to complain about others competing in a fair market where you have every bit of the chance that they do just cuz they come from another country, thats just plain stupid.....

in all fairness here you can't accurately judge who is american and who isn't by siting outside at&t and looking at the color of people's skin. secondly as long as their here legally, who cares if they get an education and a job? thats why they come here. now your just being prejudice here. it's one thing to complain about them sending jobs overseas to get a cheap labor rate but to complain about others competing in a fair market where you have every bit of the chance that they do just cuz they come from another country, thats just plain stupid.....


Prejudice? Wanting to protect American jobs is now prejudice! Okay, let me be more "politically correct" so no one like you will be offended. Stand outside and ask who is an American citizen and who is not. Is that too intrusive or prejudiced, too? Perhaps YOU are the one who is prejudiced, against Americans citizens!

Your comments explain why the best jobs you and many other Americans will ever get in the future will be flipping burgers at minimum wage. Let's all keep our heads in the sand and smile our way into poverty!

Thank you!

Awesome! well written. I may not have deep impact on cancelling with them, but I will be a better imformed consumer

wanting to protect american jobs is fine, i'm all for keeping jobs in america. i'm all for bettering of americans, but i also don't have a problem bettering myself to stay above the average curve either. wanting to keep jobs in america doesn't mean giving jobs to people who are not qualified to do them simple cuz their american. now you wanna take this one step further i would also be all for limiting immigration, deportation and using more government funds to educate people here so their more capable of doing better jobs and won't have to flip burgers. half the problem here is also americans being lazy and not bettering themselves.

so tell me why i would want to hire somebody who has no desire to get the education to do the job over somebody that moved here, got the education and is already doing the job?

Good afternoon, thank you for calling AT&T, this is Jane Doe, operator 1234, How may help you today?

This takes a high school education? I truly think its about the money & benefits . Everything seems to boil down to benefits.