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| Topic: help me solve this mystery | |
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so for some reason i cant print a document. my printer (hp 380) is connected the right way but it registers as it being offline. its turned on so i dont know what the problem is. I even put in the command for it to print while offline but it still wont budge. A friend suggested installing another driver but i cant download it because i dont meet the ram requirements but its worked with out the HP driver. I installed it through the printer and faxes wizard on my comp and have had no prob till now.
So what can i do? I sux having to pay to print at school! 
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USB, Serial, or LPT1 port?
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usb
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not sure, sounds like no driver, go to the website
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not sure, sounds like no driver, go to the website I have but i can't install it on my comp plus it's worked without it |
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Leave computer running but unplug from computer, wait a couple of seconds and plug it back in. See if the computer can re-aquire. Also try different USB plug, sometimes USB can be flakey.
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Leave computer running but unplug from computer, wait a couple of seconds and plug it back in. See if the computer can re-aquire. Also try different USB plug, sometimes USB can be flakey. i tried it! didnt work |
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Are you using anything else that's USB, like a mouse?
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Uninstall the driver, then unplug it, and replug it in. See if that works.
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Are you using anything else that's USB, like a mouse? yea there are the mouse, keyboard, webcam, and my ipod connector |
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Plug the mouse in where the printer is, at least you'll know if the port is dead or alive.
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(Wyatt's giving you the best advice)
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are the print jobs showing up in your queue?
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here is a link u can go to that troubleshoots ur printer and gives u some help...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=buu02550&lc=en&cc=us&dlc=en&softwareitem=oj479en&os=181&product=61725&rule=45406 good luck |
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are the print jobs showing up in your queue? yes they are showing. ill try the website i did try to unistall and re-install the driver and still not printed documents  but im going to keep trying
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Edited by
Totage
on
Tue 02/05/08 08:36 PM
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so for some reason i cant print a document. my printer (hp 380) is connected the right way but it registers as it being offline. its turned on so i dont know what the problem is. I even put in the command for it to print while offline but it still wont budge. A friend suggested installing another driver but i cant download it because i dont meet the ram requirements but its worked with out the HP driver. I installed it through the printer and faxes wizard on my comp and have had no prob till now. So what can i do? I sux having to pay to print at school! Upgrade your ram and get the latest drive, but until then... uninstall the printer and drivers, reboot, then reinstall. It should work for now. I've had that problem before. |
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Start, settings, control panel, click on printers option and tell me what printers are shown in here. Seems somtimes more than 1 are installed, if u see urs check to see if theres a black check mark in the top left corner.
For kicks can you list your specs? |
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YAYAYAYA
It works now! It helped to restart it....after i re-installed the driver. anyway tdaddyhack that website helped. thanks and everyone else! 
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no problem sweety..glad to help ya. have a good nite
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