Topic: help me solve this mystery | |
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so for some reason i cant print a document. my printer (hp 380) is connected the right way but it registers as it being offline. its turned on so i dont know what the problem is. I even put in the command for it to print while offline but it still wont budge. A friend suggested installing another driver but i cant download it because i dont meet the ram requirements but its worked with out the HP driver. I installed it through the printer and faxes wizard on my comp and have had no prob till now.
So what can i do? I sux having to pay to print at school! ![]() |
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USB, Serial, or LPT1 port?
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usb
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not sure, sounds like no driver, go to the website
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not sure, sounds like no driver, go to the website I have but i can't install it on my comp plus it's worked without it |
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Leave computer running but unplug from computer, wait a couple of seconds and plug it back in. See if the computer can re-aquire. Also try different USB plug, sometimes USB can be flakey.
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Leave computer running but unplug from computer, wait a couple of seconds and plug it back in. See if the computer can re-aquire. Also try different USB plug, sometimes USB can be flakey. i tried it! didnt work |
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Are you using anything else that's USB, like a mouse?
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Uninstall the driver, then unplug it, and replug it in. See if that works.
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Are you using anything else that's USB, like a mouse? yea there are the mouse, keyboard, webcam, and my ipod connector |
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Plug the mouse in where the printer is, at least you'll know if the port is dead or alive.
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(Wyatt's giving you the best advice)
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are the print jobs showing up in your queue?
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here is a link u can go to that troubleshoots ur printer and gives u some help...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=buu02550&lc=en&cc=us&dlc=en&softwareitem=oj479en&os=181&product=61725&rule=45406 good luck |
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are the print jobs showing up in your queue? yes they are showing. ill try the website i did try to unistall and re-install the driver and still not printed documents ![]() |
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Edited by
Totage
on
Tue 02/05/08 08:36 PM
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so for some reason i cant print a document. my printer (hp 380) is connected the right way but it registers as it being offline. its turned on so i dont know what the problem is. I even put in the command for it to print while offline but it still wont budge. A friend suggested installing another driver but i cant download it because i dont meet the ram requirements but its worked with out the HP driver. I installed it through the printer and faxes wizard on my comp and have had no prob till now. So what can i do? I sux having to pay to print at school! ![]() Upgrade your ram and get the latest drive, but until then... uninstall the printer and drivers, reboot, then reinstall. It should work for now. I've had that problem before. |
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Start, settings, control panel, click on printers option and tell me what printers are shown in here. Seems somtimes more than 1 are installed, if u see urs check to see if theres a black check mark in the top left corner.
For kicks can you list your specs? |
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YAYAYAYA
It works now! It helped to restart it....after i re-installed the driver. anyway tdaddyhack that website helped. thanks and everyone else! ![]() |
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no problem sweety..glad to help ya. have a good nite
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