Topic: Messages need fixing
Saraleepagan's photo
Tue 12/30/14 06:50 PM
Not getting my messages it says I have 8 of them but shows nothing

charles's photo
Wed 12/31/14 09:28 AM
At this time, Saraleepagan, it appears that you only have 2 unread emails. Perhaps nice1for_u was correct in that a hard refresh was needed. Or, you could be using the mobile site in which case nudges are counted as messages in the counter.

Vicki8892's photo
Fri 01/02/15 11:50 AM
It says I have 2 new messages but nothing is showing up. I checked my nudges and nothing there either

soufiehere's photo
Fri 01/02/15 12:56 PM

It says I have 2 new messages but nothing is showing up. I checked my nudges and nothing there either

Mobile or pc, hun?

Also, check to see if the ones leaving the messages
are deactivated by going to their profile.

The 'Recent Activity' should show this.

charles's photo
Fri 01/02/15 01:27 PM
Your email counter doesn't have any unopened indicator right now, Vicki8892, so I'm thinking that you may have figured it out.

rgking9's photo
Tue 01/06/15 07:40 AM
Edited by rgking9 on Tue 01/06/15 08:11 AM
My inbox indicates that I have mail but nothing shows up when I click on the inbox icon, I've tried reloading the page and still nothing! I also can't send any messages or nudges from my account and all my past messages have been erased from my inbox . Why and how do I fix it?

charles's photo
Tue 01/06/15 11:50 AM
Exactly what happens when you try to send an email, rgking9? Your email address has been verified, so maybe you are hitting the email limit.

As for messages disappearing, mail is purged from a Mingle2 account after 30 days.

Vicki8892's photo
Tue 01/13/15 06:09 PM
On my mobile device. Now I keep getting notifications that I'm getting messages but when I open app there is nothing there. I have refreshed and rebooted my phone and nothing there

charles's photo
Tue 01/13/15 06:43 PM
Since you have the app, Vicki8892, you must be using an iOS device. What exact iOS model are you using?

Vicki8892's photo
Wed 01/14/15 06:52 AM
I think it's ISO 7 or 8. I've tried looking for this info but cannot locate it on my phone sorry

charles's photo
Wed 01/14/15 08:14 AM
Thank you for that. We believe that we have fixed the problem so these backlogged mail notifications will no longer confuse you (or others).

Vicki8892's photo
Wed 01/14/15 08:56 AM
Thank you!!

ronnie9's photo
Wed 01/14/15 04:22 PM
why can I not answer my messages

charles's photo
Wed 01/14/15 07:09 PM
We're working on the fix, ronnie9.

kitten128's photo
Thu 05/07/15 10:06 AM
When I send a message, it sends 3 times. Mingle said they would fix it but it's been like this for 2 months... Mingle fix it please!

karmardon's photo
Thu 05/07/15 10:15 AM
I receive and can read messages, but it won't let me send. It asks for code every time I try to send, I enter it but still get no where.

soufiehere's photo
Thu 05/07/15 10:53 AM

I receive and can read messages, but it won't let me send. It asks for code every time I try to send, I enter it but still get no where.

So, you would go to whatever email you have listed here:
http://mingle2.com/inbox/mail_settings
and send an email FROM THAT EMAIL ADDRESS to: m2.support@nextc.com
with "verification" as the subject.

They will take it from there :-)]

charles's photo
Thu 05/07/15 12:58 PM

When I send a message, it sends 3 times. Mingle said they would fix it but it's been like this for 2 months... Mingle fix it please!


Unfortunately, kitten128, this is no longer happening often enough for it to be considered a Mingle2 bug. Therefore, we recommend that you make sure that your connection and computer are not sluggish.