Previous 1
Topic: IM Window Does Not Open
kecksie's photo
Sat 04/13/13 11:16 AM
None of the Instant Message buttons seem to work on here all of a sudden. When I click one on the Search Online page, nothing happens; if I switch and go to a specific member's page and press the button, the page jumps down, but no IM window opens.

Is this normal? If not, how can I fix it?

charles's photo
Sat 04/13/13 01:33 PM
That is not normal, kecksie, and our IM seems to be working as it should. So, if you made a change to your setup recently, I would consider undoing it or adjusting it a bit.

kecksie's photo
Sun 04/14/13 12:03 AM
Hi,

No, I have not changed any of my settings, which is why I thought it was a bug fix.

Plus, there is some post-it note appearing on the right side of the screen (for notifications, conversations, requests, and activity) that never was there before. I also keep getting prompted to download 2 audio files from Mingle, which I have never seen either.

Any ideas?

kecksie's photo
Tue 04/23/13 01:02 PM
Oh . . . and even when I add an exception to allow pop-up windows to open, the IM windows do not always work--sometimes they open, and other times they do not. It is erratic.

jacktrades's photo
Tue 04/23/13 01:10 PM
The same things are happening to me.

charles's photo
Tue 04/23/13 04:21 PM
Thanks for that information. The Mingle2 IM has certainly been upgraded and we are hammering away at the site-specific kinks.

In any event, the behavior that you guys are describing - the window not opening on occasion - may be due to members being offline. Are you guys primarily clicking the orange 'Instant Message' button (in Searches) in order to IM? If so, then it may be a case of the person going offline shortly before the IM request.

kecksie's photo
Wed 04/24/13 03:37 AM
Hi Charles,

Yes, I thought of this too. And so whenever I see a member online, I click on the profile to make sure that the person is still online before trying to IM them. But even then the IM window does not open--the page just shifts down and nothing happens. So, it must be a bug somewhere . . .

blcollar's photo
Thu 04/25/13 02:15 PM
iamhaving same problems:smile:

charles's photo
Fri 04/26/13 11:17 AM
I understand, guys. We are continuing to fine tune the IM, so I'm hoping there will be fewer issues in the near future.

Journeyman236's photo
Mon 05/13/13 11:09 AM
The chat feature is also able to be turned off by members who do not wish to IM. One thing I noticed strange was recieving a chat invitation from a 40 something woman, I open the chat window and it shows a 20 yo male, different pic but same screen name! Only being on here a few days I gather the IM feature has been changed or upgraded from what it was...

no photo
Tue 05/14/13 03:03 AM
IM window is not opening in the latest version of Firefox.

It works okay in Chrome, though.

charles's photo
Wed 05/15/13 12:01 PM
Thanks for that information. I am seeing the occasional issue on Firefox, too.

no photo
Tue 05/21/13 01:42 PM
I'm using Chrome and I'm facing the same issue. The IM window doesn't open for me. This is the url I see when I want to ping someone: http://mingle2.com/search#OpenIM

samsteven's photo
Mon 05/19/14 11:14 PM
i am having the sam eissue instant message doesn,t opens help needed want to fix it

soufiehere's photo
Mon 05/19/14 11:23 PM

i am having the sam eissue instant message doesn,t opens help needed want to fix it

See this: http://mingle2.com/topic/398615

jhalku's photo
Tue 07/29/14 08:38 PM

None of the Instant Message buttons seem to work on here all of a sudden. When I click one on the Search Online page, nothing happens; if I switch and go to a specific member's page and press the button, the page jumps down, but no IM window opens.

Is this normal? If not, how can I fix it?

charles's photo
Wed 07/30/14 11:06 AM
I'm afraid that your account has the IM bug, jhalku. A small minority of M2 accounts do not have a working IM. We are working on it, but the fix is elusive so far.

Hornbeam7242's photo
Sun 08/10/14 07:13 AM
I'm having exactly problem and have done for some weeks now

vijaysag's photo
Wed 08/12/15 12:44 AM
I am also facing the same problem, i couldn't able to open IM in any pages. I m using google chrome.

Come on guys do something about it.

no photo
Wed 08/12/15 03:27 AM

I am also facing the same problem, i couldn't able to open IM in any pages. I m using google chrome.

Come on guys do something about it.


I/m isn't available at present.

Previous 1