it's 11am in columbus Ohio and I'm on hold with at&t after having beeb on the phone with them today actually since 10:15 morning.

any bets for my time here?

Depends on whether or not it's a toll-free call.

hope you packed a lunch,,,

Ma Bell knows best?

I was getting ready to call them. They never moved my service. This is encouraging.......

and i'm on hold with the cable co.

G'luck!w/ all of that.It's virtually impossible to even speak to another human being @ AT&T.Basically it's a voice recorded menu w/ step by step instructions. Have a refreshment.

I'm done

interested

exactly. they have kept me on hold before for as long as an hour and a half, and when I mentioned it after they pickedup - acted like it was no bif deal...then they transferred me based on my issue...so the hour and a half wasn't the total hold time

I do as much as I can online - I seriously keep other things on hand to do - like online shopping or chatting on here

they weren't too bad today, about an hour total talk time and I wasn
t on hold for more than a few minutes. But my call was transferred 3 times, and ultimately they were not able to assist me

I had to talk to 3 people to find someone who knew what I was talking about....

thats a bunch of bull poo! They need to fork over more wages and get more customer service reps in there. I hate that crap--- i usually just leave phone on speaker and go abut my business until they answer, and make sure you tell the manager what a-holes they are for the hold time. Boy if your bill was an hour and half late past five o'clock you wouldnt have a phone to use.

ya, their customer service is toll free, they just are so pigeon holed as the issue each agent handles and usually reluctant to go outside the box (prolly not allowed to)

as I explained to gentleman today as nicely as I could - I know it's not the indiivdual agents - they are always real nice - it's how the company has it set up - it's very inconvenient - usually

really. maybe we should ask the FCC to make them reduce our bills by $1 a minute for every minute past 5minutes on hold

i hear ya, i worked in a customer service before, and our calls were timed and it was all about x selling other products, customer service could not be met, each caller has an issue that needs to be adressed. I know what you mean that the individuals are nice, which brings me back to the point of speaking to the manager about the hold times and getting more staff. Because in the end, the staff will take the blame for quotas either way regardless of their kindness. Why take from your bonus when you can take from someone elses.

honestly that is a genius idea.

yeah i bet service would get much faster then

yup - can't think of one single time that the individual agent wasnt anything but very nice, and helpful as much as they could be.

They try to x sell sometimes, but today I was obviously unhappy so they didn't try much of that

but I agree - the process of x selling can be a good thing, but if a customer is unhappy about an issue, it is not usually the best time to try that IMO

ya - they'd answer the phone faster but IDK that it would resolve issues faster. They'd have to be willing to invest in more level 2 or 3 tech support people

lovely way to spend the morning eh?