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Topic: can't receive initial IM
maseygirl's photo
Thu 07/08/10 08:57 AM
hi, I'd just like to report this problem with my IM, I can't receive the initial IM's unless I IM first. I know this because I have been informed by 3 persons that I don't answer my IM...but nothing really pops up from my end unless I initiate the IM window myself..

no photo
Thu 07/08/10 09:12 AM
Its a glitch that keeps popping up

maseygirl's photo
Thu 07/08/10 09:20 AM
ok..so there's no real solution to it but just take as a glitch?

no photo
Thu 07/08/10 09:25 AM
Not that I know of to be honest . It righted itself soon enough whenever it happened to me

horzman's photo
Thu 07/08/10 09:34 AM
there is IM on this site? didn't even know.

mightymoe's photo
Thu 07/08/10 09:36 AM
i never had a problem with it... not that i know of, anyway...

maseygirl's photo
Thu 07/08/10 09:42 AM

Not that I know of to be honest . It righted itself soon enough whenever it happened to me


ok thanks very much :)

maseygirl's photo
Thu 07/08/10 09:43 AM

there is IM on this site? didn't even know.


:smile:

maseygirl's photo
Thu 07/08/10 09:44 AM

i never had a problem with it... not that i know of, anyway...


hey your profile looks like that guy on discovery travel channel...

no photo
Thu 07/08/10 09:46 AM
Come to think of it he does look like anthony bourdain...

maseygirl's photo
Thu 07/08/10 09:49 AM

Come to think of it he does look like anthony bourdain...



thats it! ... haha...I love that show :) so are we gunna make the bug reports forum into another thread?

no photo
Thu 07/08/10 09:52 AM
No point in that methinks .. Ciao bella :) see u around ;)

maseygirl's photo
Thu 07/08/10 10:09 AM
okey thanks :)

charles's photo
Thu 07/08/10 12:03 PM
We're looking into the potential issue, guys. Thanks for the post.

*edit*
After a good deal of testing, we have found that it is working. It might be sluggish at the moment, but it is working. If you are waiting for a few seconds and still not getting the IM invitation, then you may want to check your browser's security settings.

giffted's photo
Sun 05/15/11 01:23 AM
I'm getting a consistent message that says 'can't authenticate' on the IM and none of them are going thru that I try to initiate. What does that mean, and what's the fix for it?

kecksie's photo
Sun 05/15/11 08:44 AM
Hi,

I get the same application error (unable to authenticate) when I try to use the IM. It has happened rarely in the past but always fixed itself; this time, it has lasted for the past day and there is no sign that it will be fixed.

markecephus's photo
Sun 05/15/11 09:45 PM
Duly noted, guys, and i've passed this on to the site developers.

no photo
Tue 05/17/11 08:30 AM
Hi! Tried the IM today, but couldn't use it. Both of us have turned off our stealth modes, have tried several times, and I even logged off and on again to no avail. We keep getting the following message:

Sorry, there was a problem...

Application Error: Unable to authenticate
Will attempt to reconnect in 10 seconds


Any updates on this situation? Thanks! :)

mightymoe's photo
Tue 05/17/11 10:37 AM

Hi! Tried the IM today, but couldn't use it. Both of us have turned off our stealth modes, have tried several times, and I even logged off and on again to no avail. We keep getting the following message:

Sorry, there was a problem...

Application Error: Unable to authenticate
Will attempt to reconnect in 10 seconds


Any updates on this situation? Thanks! :)


do gorillas know how to IM?

charles's photo
Tue 05/17/11 02:30 PM
We are still working on this issue, and we have contacted the company which provides this service to assist. I apologize for the downtime, and hope to have good news on this front quite soon...

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