I agree, that's why I got out of doing it on a daily basis. I do it well but when I do it too much I get too jaded toward the people I'm trying to help.

This is why I decided not to work on a help desk. I thought I just might not have enough patience for it. That being said, I'm far from clueless and have no patience for b!tichy help desk people. When I call, it's because I need help, not to be talked down to.

yeah but you're generalizing. they say there are always exceptions. i think the people you talk about are exceptions. the ones who won't function without it.

but if, say tomorrow, all technology vanished, we would be back to living in holes in the ground trying to figure out how to hand sew hides together with a bone needle. get me?

and i shop on amazon and other online stores becuase the things i want aren't offered in the town i live in.

i think you generalize to justify the fear.

you have your opinion and i have mine.

and TECHNOLOGY isn't dehumanizing anything.

HUMANS are dehumanizing the world.

yeah but you're generalizing. they say there are always exceptions. i think the people you talk about are exceptions. the ones who won't function without it.

but if, say tomorrow, all technology vanished, we would be back to living in holes in the ground trying to figure out how to hand sew hides together with a bone needle. get me?

and i shop on amazon and other online stores becuase the things i want aren't offered in the town i live in.

i think you generalize to justify the fear.

you have your opinion and i have mine.

and TECHNOLOGY isn't dehumanizing anything.

HUMANS are dehumanizing the world.

This is why I decided not to work on a help desk. I thought I just might not have enough patience for it. That being said, I'm far from clueless and have no patience for b!tichy help desk people. When I call, it's because I need help, not to be talked down to.

When at my best I always try to take into account who I'm talking to, and if I don't know I'm apologetic about some of the questions I have to ask. Admittedly I had my period where I did not do that, but as I guess we both agree, it was time then to get out.

TECHNOLOGY isn't dehumanizing anything.

HUMANS are dehumanizing the world.

Seeing violence on TV everyday, hearing about rape and murder on the news everyday, watching people pummel each other for entertainment, allowing your kids to play video games all day; these are dehumanizing.

Checking my bank balance online instead of driving to the bank... that's a matter of control and convenience and gives me more time to spend with family and friends.

And towards the comments about tech support. Providing quality tech support is much like providing any other quality service. You have to listen. A quality tech with good social skills can quickly assess the level of his caller and then leverage what he/she does know to help solve the problem.