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| Topic: DRIVE THROUGH BANK MACHINES. | |
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The Bank of America is very pleased to inform you that we are installing new ‘Drive Through’ cash point machines, where our customers will be able to withdraw cash without leaving their vehicles.
To enable our customers to make full use of these amenities, we have conducted intensive behavioural studies to come up with the appropriate procedure for their use. Please read the procedures which apply to you, (Male or Female), and remember them for when you first use our new machines. MALE CUSTOMERS 1. Drive up to the cash machine. 2. Wind down your car window. 3. Insert card into machine and enter PIN. 4. Enter amount of cash required and withdraw. 5. Retrieve card, cash and receipt. 6. Wind up window. 7. Drive off. FEMALE CUSTOMERS 1. Drive up to the cash machine. 2.Reverse back the required distance to align car window with the cash machine. 3. Re-start the stalled engine. 4. Wind down your car window. 5. Find handbag. Tip all contents onto passenger seat and locate card. 6. Turn down radio. 7. Attempt to insert card. 8. Open the car door to allow easier access to cash machine, due to its excessive distance from the car. 9. Insert card. 10. Re-insert card the right way up. 11. Re-enter handbag to find your diary with your PIN, written on the inside back page. 12. Enter PIN. 13. Press ‘Cancel’ and re-enter correct PIN. 14. Enter amount of cash required. 15. Check make-up in the rear view mirror. 16. Retrieve cash and receipt. 17. Empty handbag again to locate purse. 18. Place cash in purse. 19. Place receipt in back of chequebook. 20. Re-check make up. 21. Drive forward 5 yards. 22. Reverse back to cash machine. 23. Retrieve card. 24. Re-empty handbag and locate card holder. 25. Place card in the slot provided. 26. Drive for two or three miles. 27. Release handbrake. 28. Continue journey.  
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