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Topic: no support help
Kristy's photo
Thu 06/02/22 03:47 AM
I am showing as a man instead of a woman & have been waiting 5 days for a response from support.
It's on my profile, I didn't put man, it just came up like that. Edit won't let me change it.
Any help gratefully received

 Ꮢ Ꭷ Ᏸ ɨ Ꮑ's photo
Thu 06/02/22 04:18 AM
You can change by yourself, go in your
Account > Edit Profile > Gender....


:slight_smile:

Larsi666 😽's photo
Thu 06/02/22 05:52 AM
.. and save the changes, otherwise no edit :wink:

Kristy's photo
Thu 06/02/22 06:08 AM
You can change by yourself, go in your
Account > Edit Profile > Gender....


:slight_smile:

No, as I explained I've already done that & it won't let me change

 Ꮢ Ꭷ Ᏸ ɨ Ꮑ's photo
Thu 06/02/22 06:29 AM
Yes the user says she has done that.. as instructed:rolling_eyes:

no photo
Thu 06/02/22 08:12 AM
you're not alone
there is a _____ton of men
that are listed as women
it's actually shocking

leonie's photo
Thu 06/02/22 08:35 AM
I have reported a lot of mere males showing them selfs as females, can you remember if you checked what it said when you created your profile ?

Thanks leona.

PS you can edit your profile, or resubmit a new one, hope that little helps.

leona

Larsi666 😽's photo
Thu 06/02/22 08:45 AM

I have reported a lot of mere males showing them selfs as females, can you remember if you checked what it said when you created your profile ?

Thanks leona.

PS you can edit your profile, or resubmit a new one, hope that little helps.

leona


Resubmitting a new one is against the rules, methinks. Only one profile per person.

Larsi :blush:

no photo
Thu 06/02/22 08:51 AM
Edited by Unknow on Thu 06/02/22 09:14 AM
I have checked my profile gender at the link:
https://mingle2.com/user/edit_profile#general
and it seems that once you have entered your gender and saved the profile, the gender CANNOT be changed, because its field becomes inactive.

Larsi666 😽's photo
Thu 06/02/22 08:59 AM

I have checked my profile gender at the link:
mingle2.com/user/edit_profile#general
and it seems that once you have entered your gender and saved the profile, the gender CANNOT be changed, because its field becomes inactive.


Account - Edit Profile - General - Save Changes.

Works for me.

Should be quite similar on the app.

 Ꮢ Ꭷ Ᏸ ɨ Ꮑ's photo
Thu 06/02/22 09:06 AM
Account - Edit Profile - General - Save Changes.

Works for me.

Should be quite similar on the app.

Yes it works in app the same :thumbsup:
an it changes

Kristy's photo
Thu 06/02/22 01:12 PM
Thanks for all the advice everyone. I've tried & nothing works, so it looks like I'm stuck as a man! I'm just getting a variety of responses, so not the end of the world

 Ꮢ Ꭷ Ᏸ ɨ Ꮑ's photo
Thu 06/02/22 01:24 PM
:thinking::thinking:

Kristy's photo
Fri 06/03/22 04:21 AM
it just takes a bit longer to find a man looking for a woman :sweat_smile:

 Ꮢ Ꭷ Ᏸ ɨ Ꮑ's photo
Fri 06/03/22 06:01 AM
Hope it's done:smile:

 Ꮢ Ꭷ Ᏸ ɨ Ꮑ's photo
Fri 06/03/22 06:45 AM
Account - Edit Profile - General - Save Changes.

Works for me.

Should be quite similar on the app.

Larsi Sir, it doesn't work on app nor on browser full site too.. rest function can be edited but not the gender.. :anger_right::speech_balloon:

Sorry for wrong info Kristy
maybe the concern staff may help.:slight_smile:

Larsi666 😽's photo
Fri 06/03/22 10:05 AM

Account - Edit Profile - General - Save Changes.

Works for me.

Should be quite similar on the app.

Larsi Sir, it doesn't work on app nor on browser full site too.. rest function can be edited but not the gender.. :anger_right::speech_balloon:

Sorry for wrong info Kristy
maybe the concern staff may help.:slight_smile:


That's strange indeed. Could be a system error? :thinking:

 Ꮢ Ꭷ Ᏸ ɨ Ꮑ's photo
Fri 06/03/22 10:13 AM
I tried from my end but it's not giving option.. maybe working on your device:slight_smile: tc.

Kristy's photo
Sat 06/04/22 01:58 AM
I tried from my end but it's not giving option.. maybe working on your device:slight_smile: tc.

thank you for all your help & advice. I've had nothing back from support. I had a like from a man looking for a man this morning!! lol

Kristy's photo
Sat 06/04/22 01:59 AM
That's strange indeed. Could be a system error? :thinking:

thank you for your help & advice, hopefully support will respond at some point

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