Topic: Locked Out
Keith 's photo
Sat 11/28/20 12:24 PM
I was in the middle of messaging someone and I was stopped by your system. It asked me to take a picture, similar to the picture shown so that I can be verified.
I just signed up to your web-site and have been logging in to my account, using my password.
Why am I now locked out, waiting for over a 1/2 hour for my identity to be verified.
I have never had this issue with any other web-site.
When will I be, Unlocked???
Please advise.
Thank You,
Keith

mzrosie's photo
Sat 11/28/20 07:46 PM
That had happened to me too a few weeks ago when I was updating my profile. I have been here since 2013. laugh the site just want to be sure you are real.

I was also asked to take a selfie like the example given. Mine was like this



Welcome to Mingle2


no photo
Sun 11/29/20 04:15 AM
I didn't take a selfie to verify my account. It was done as a precaution. Instead, I contacted the admin telling them that I've been participating in the forums. It worked.

TxsGal3333's photo
Sun 11/29/20 04:22 AM
When you get an e-mail from Admin on verifications you must respond to them in order to get your information. They do not respond in the forums.

As far as how long it will take that all depends on how busy they are and the time zones..

Forum Admin
Kristi